Fire losses are often the most devastating occurrences that can happen to a family or business. Fire damage requires important short-term decisions from individuals that are under a tremendous amount of stress and confusion. Our fire claims adjusters see many mistakes being made when dealing with a restoration company. These choices can have lasting consequences on what you recover from your fire insurance claim.The first thing to do is call the fire department! Regardless of the size of the fire, contact 911 and report it. Your safety and the preservation of your property is critical. Small fires can still cause significant damage. You may not realize there are toxic fumes, explosive gas, smoke, and other dangers associated with a fire. The fire marshal’s investigation report will be critical to your insurance claim. Secure your property. You will undoubtedly be approached by emergency services companies that respond almost as fast as the fire department. While it is important to take steps to secure your property, be careful of what you sign. Make sure that you are only authorizing them to “board up” your property and not the full restoration of the property. Read everything very carefully. After securing the safety of your family or employees, contact your insurance company. It is critical to promptly inform your insurance company of your loss. This will start the insurance claim process. You will need to photograph and/or video damage, make a list of all the items you lost, get repair/replacement estimates, and gather and keep all receipts for your temporary living expenses. You will also need to continue paying your insurance premiums and mortgage throughout the claim process. If you or a resident of your home has health sensitivities such as allergies or asthma, alert your adjuster right away. Mold and soot inside your home must be eliminated to safeguard people with respiratory problems. You can (and should) seek payment from your insurer for mold, smoke, soot and odor mitigation. Depending on the extent of the fire damages, you may need various contractors, engineers, architects, and other specialists to assist in the preparation of your property’s restoration. This is where we can help the outcome of our claim. We bring years of experience and expertise to the process to ensure that you are returned to pre-loss condition.